Return Policy

Welcome to Siamavive
We want you to shop with confidence. If something isn’t right, we’re here to help. Please read our refund policy carefully before making a purchase.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

  • the item must be unused or lightly used in accordance with hygiene standards

  • the item must be in its original packaging

  • the item must be in the same condition that you received it

  • proof of purchase is required

For hygiene and personal care reasons, certain used personal-care items may not be eligible for return unless they are defective or damaged.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:

  • your order number

  • a description of the issue

  • clear photo or video evidence

We will review the issue and, if approved, offer a replacement, store credit, or refund.

Non-Returnable Items

The following items may not be eligible for return:

  • items marked as final sale

  • gift cards

  • heavily used personal-care products

  • products damaged through misuse, neglect, or improper handling

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow several business days for your bank or payment provider to process the refund.

Original shipping charges are generally non-refundable unless the return is due to our error, a defective item, or a damaged item.

Return Shipping

Customers may be responsible for return shipping costs unless:

  • the item arrived damaged

  • the item was defective

  • the wrong item was sent

We recommend using a trackable shipping method for returns, as we are not responsible for returned items lost in transit.

Order Cancellations

Orders may only be canceled within a limited time after being placed. Once an order has been processed or shipped, it can no longer be canceled and must go through the return process instead.

Late or Missing Refunds

If you haven’t received a refund yet:

  • check your bank account again

  • contact your credit card company or payment provider

  • contact your bank, as processing times can vary

If you’ve done all of this and still have not received your refund, please contact us at:

customerservice.siamavive@gmail.com

Contact Us

For all return and refund requests, contact us at:

customerservice.siamavive@gmail.com