Shipping Policy
Shipping Policy
Welcome to Siamavive
We’re committed to getting your order to you as smoothly as possible. Please review our shipping policy below for information about processing times, shipping estimates, and delivery details.
Order Processing
Orders are typically processed within 1 to 3 business days after payment is received.
Processing times may be longer during:
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holidays
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promotional periods
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high-order-volume periods
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unexpected delays outside our control
Orders are not typically processed on weekends or public holidays.
Shipping Times
Estimated shipping times vary depending on your location and shipping method selected at checkout.
Typical delivery estimates may range from:
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United States: 5 to 12 business days
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International: 7 to 20 business days
These are estimated timeframes only and are not guaranteed.
Shipping Delays
While we do our best to deliver orders on time, delays can sometimes occur due to:
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customs processing
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courier delays
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weather conditions
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incorrect shipping information
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peak holiday demand
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events outside our control
Siamavive is not responsible for delays caused by carriers or customs once an order has been shipped.
Order Tracking
If tracking is available for your order, you will receive a shipping confirmation email with tracking details once your order has been dispatched.
Please allow time for tracking information to update after shipment.
Incorrect Shipping Information
Customers are responsible for entering the correct shipping address at checkout.
If an incorrect or incomplete address is provided and the package is returned, additional shipping fees may apply to resend the package.
We are not responsible for orders delivered to incorrectly entered addresses.
Lost or Stolen Packages
If your tracking shows that your package has been delivered but you cannot locate it, please:
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check around your delivery location
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ask household members or neighbors
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contact the shipping carrier
If you still need help, contact us and we will do our best to assist, but Siamavive is not responsible for packages marked as delivered by the carrier.
Customs, Duties, and Taxes
For international orders, customs duties, taxes, import fees, or other charges may apply depending on your country’s regulations.
These charges are the customer’s responsibility unless otherwise stated at checkout.
Shipping Restrictions
We reserve the right to limit or refuse shipping to certain countries, regions, or addresses where delivery is unavailable, restricted, or considered high-risk.
Contact Us
If you have any shipping questions, please contact us at: